Executive, BPO Executive, BPO - Pridesys IT Ltd

Executive, BPO

Dhaka
Full Time
Vacancy: 10

Job Context

  • Pridesys IT Ltd. is seeking enthusiastic candidates to join our team as Executive, BPO.
  • Executive, is a BPO centric position, will be responsible for providing exceptional customer service to our international clients via phone, email, and chat. You will assist customers with inquiries, provide information about our products/services, and ensure a positive customer experience.
  • The candidates who possess a self-driven, innovative attitude with problem-solving skills will discover their right environment and find fast track career growth in Pridesys IT.
  • The ideal candidate would be required to speak fluent English.
  • This position is NIGHT SHIFT ONLY.
  • Office timing will be 6:30 pm to 4:00 am.

Job Responsibilities

  • Handle inbound and outbound calls professionally and courteously.
  • Address customer inquiries, resolve issues, and provide accurate information.
  • Communicate effectively in English to ensure a clear understanding of customer needs.
  • Maintain a high level of customer satisfaction by delivering quality service.
  • Calling potential clients and getting them signed up.
  • Follow up calls to ensure that their queries were resolved.
  • Maintain log and all other the information in the system.

Employment Status

Full-time

Educational Requirements

  • O Level / A Level / IELTS score over 6.5 / Good Communication in English

Experience Requirements

  • At most 1 years

Additional Requirements

  • Age at least 18 years
  • Having Client & Vendor Management experience will get a preference
  • Having Customer Support/BPO experience will get a preference
  • Both males and females are allowed to apply.
  • Freshers are highly encouraged, experience in the relevant field will get a preference
  • Must be young and energetic
  • Must have the willingness to learn and grow
  • Must be ready to work under pressure
  • Basic knowledge of office package and the internet
  • Strong leadership abilities and public speaking

Workplace

Work at office

Job Location

Dhaka

Salary

Negotiable

Compensation & other benefits

  • Weekly 2 holidays
  • Salary Review: Yearly
  • Festival Bonus: 2 (Yearly)
  • Dinner Facilities: Partial Subsidize
  • Excellent and friendly working environment
  • Good opportunity for career progression
  • Snacks and Tea/Coffee
  • Yearly Tour
  • Other benefits as per company policy