Customer Support Ticketing System -PrideSupport

A user can take PrideERP training through PrideSupport and earn certification online. PrideSupport provides comprehensive customer support system to ensure users gain the skills and knowledge necessary for certification. This includes access to training materials, expert guidance, and a structured learning path tailored to individual needs. PrideSupport’s customer support ticketing system ensures real-time ticket tracking and faster resolution of customer.

Support services:

• First-line telephone & remote support
  Mon-Sun (including public holidays): 24 hrs.
• Provision of assistance, advice, and guidance combined with remote support as necessary.
• Bronze-level service agreement:
  • Annual preventative maintenance in line.
    with NSI and customer requirements.
  • Callouts and parts excluded.
• Silver-level service agreement
  • Annual preventative maintenance in line with NSI and customer requirements.
  • Call-outs included.
  • Parts chargeable.
• Gold-level service agreement
  • Annual preventative maintenance in line with NSI and customer requirements.
  • Fully inclusive of call-outs and parts.
  • Online support for installed systems via secure.
  • TeamViewer/GoTo Assist software.
  • Remote diagnostics, configuration, and health checking for access control systems.
  • Maximizes system performance and ROI.
  • Minimizes on-site attendance requirements (including for integration partners).
  • Minimizes disruption to site operations through a reliable customer support ticketing system.
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